We’re here for you.
Just let us know how we can help.
New loan
I’m thinking about a
home purchase or
refinance loan
In-progress loan
I have questions
about my loan
already underway
Loan payments
I want to learn
about different
payment methods
Existing loan
I need support on
my current loan with
Pennymac
Corporate info
I want to know office
locations and
corporate contacts
New loan
I’m thinking about a
home purchase or
refinance loan
In-progress loan
I have questions
about my loan
already underway
Loan payments
I want to learn
about different
payment methods
Existing loan
I need support on
my current loan with
Pennymac
Corporate info
I want to know office
locations and
corporate contacts
New loan
I’m thinking about a
home purchase or
refinance loan
In-progress loan
I have questions
about my loan
already underway
Loan payments
I want to learn
about different
payment methods
Existing loan
I need support on
my current loan with
Pennymac
New loan
I’m thinking about a
home purchase or
refinance loan
In-progress loan
I have questions
about my loan
already underway
Loan payments
I want to learn
about different
payment methods
Existing loan
I need support on
my current loan with
Pennymac
Corporate info
I want to know office
locations and
corporate contacts
New loan
Connect with a loan expert
Choose a dedicated loan specialist who will find the right loan for you, help you save, and guide you every step of the way.
Start a loan application
Take the first step with our simple online form that lets you apply for a loan anytime, from any device.
Give us a call
Let’s talk when it works for you.
Mon - Fri: 5 a.m. - 6 p.m. PT
Sat: 7 a.m. - 1 p.m. PT
Sun: 6 a.m. - 12 p.m. PT
In-progress loan
Talk with your loan team
Give us a call, and please be sure to have your loan number handy.
Mon - Fri: 5 a.m. - 6 p.m. PT
Finish your application
Simply log in to pick up where you left off and complete the online loan application you already started.
Loan payments
Having difficulty making payments? If so,
please call us at 866.545.9070
Pay online
Log in to your online account to make a one-time payment or set up AutoPay.
Pay on the app
Download the Pennymac mobile app on your smartphone for ultimate convenience.
Pay by mail
Send a check and include your loan number.
PennyMac Loan Services, LLC
P.O. Box 30597
Los Angeles, CA 90030-0597
Pay by phone 24/7
(automated system)
Use our automated phone system to make a payment anytime, 24/7.
Pay by phone
(live representative)
Speak with customer service.
Mon - Fri: 5 a.m. – 6 p.m. PT
Sat: 7 a.m. – 11 a.m. PT
Pay by overnight mail
Send a check by express mail and include your loan number.
Pennymac Loan Services
Attn: Lockbox Operations POB 30597
20500 Belshaw Ave.
Carson, CA 90746
Note: Fees may apply for debit card payment processing.
Existing loan
Send a secure message
Log in to your online account to securely access chat or the Message Center for fast answers.
Talk with customer service
Please be sure to have your loan number handy.
Mon - Fri: 5 a.m. – 6 p.m. PT
Sat: 7 a.m. – 11 a.m. PT
Send proof of insurance
Submit new, updated or renewal insurance documents:
PennyMac Loan Services, LLC
PO Box 6618
Springfield, OH 45501-6618
Speak with a representative: 866.318.0208
Mail correspondence
Send us your comments or questions.
PennyMac Loan Services, LLC
Attention: Correspondence Unit
PO Box 514387
Los Angeles, CA 90051-4387
Note: Please send notice of error and information requests to the following address nearest to you.
PLEASE DO NOT SEND PAYMENTS TO THESE ADDRESSES. (See "Loan payments" section above for payment address.)
PO Box 5133
Thousand Oaks, CA 91359-5133
PO Box 950002
Fort Worth, TX 76155-9802
Corporate info
Community relations
Media relations
Office locations
Franklin, TN
NMLS # 2168312
6840 Carothers Parkway
Suite 500
Franklin, Tennessee 37067 (615) 761-9480
Summerlin, NV
NMLS # 364187
10550 West Charleston Blvd
Suite A
Las Vegas, Nevada 89135 (702) 659-7520
Pasadena, CA
NMLS # 968525
251 South Lake Avenue
Sixth Floor
Pasadena, California 91101 (626) 657-0800