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Our Vision

Be the most trusted partners for home.

Our Mission

Building the foundation of homeownership by enabling Americans
to achieve and sustain their aspirations of home.

Our Values

As a company, we are guided by our core values of being Accountable, Reliable and Ethical and have an unwavering
commitment to creating long-term relationships with our borrowers, partners and stakeholders.

Accountable

Customers first, and always.
Grow.
Play at the top of your game.

Reliable

Care.
Win together.
Start with why. Excellence follows.

Ethical

Be a positive influence.
Celebrate our differences.
Do what's right. It's never wrong.

# 0 VA Loan

Issuer/Servicer in the U.S.*

# 0 Home Loan

servicer in the U.S.**

10 Locations

Nationwide

*According to Inside FHA/VA Lending Top VA Servicer by dollar amount for the second quarter 2024.
**According to Inside Mortgage Finance ranking of Top 25 Primary Mortgage Servicers by dollar amount for Q2 2024

Hear from our team.

  • “
    Understanding home finance is important… For us, it’s not just about customer communication, but customer education.
    ”
    Alena S., Digital Marketing
  • “
    Playing an essential role in getting keys into a homeowner's hand, makes me proud to work for Pennymac. A company that builds long-term relationships, not customers.
    ”
    Nick B., Home Loan Specialist II
  • “
    It's about building trust and making a difference in their experience. That's something worth walking in the door for.
    ”
    Carlton B., Home Loan Specialist I
  • “
    Ensuring quality service moves me. I am proud to be here at Pennymac knowing I can make a difference.
    ”
    Kristina G., Lead Support Specialist II
  • “
    Being a part of a person’s unique journey to achieve a financial goal and fulfill their dream of home ownership is truly rewarding.
    ”
    Allen B., Sales Manager
  • “
    Our work allows customers to make educated choices in their pursuit of the American dream.
    ”
    Jackie J., Senior Applications Developer
  • “
    Quality and integrity means doing the right thing regardless of who is watching.
    ”
    Julia S., VP, Financial Analysis & Valuations
  • “
    As a project manager, I implement process, product and system enhancements that help to ensure our customer experience is exceptional.
    ”
    Susan W., Sr. Project Manager, Production Business Technology
Learn more about our team Join Our Talent Network
trees and skyscrapers

Corporate sustainability
lives here.

At Pennymac, we take environmental stewardship seriously. We’re intentional in managing the social impact of our operations in a sustainable manner so that we’re able to meet the needs of our stakeholders and society as a whole. We fully integrate sound governance principles and the highest ethical standards into all aspects of our business. Below are highlights of our commitment to corporate sustainability; if you would like to read more, download the full report

Download Full Sustainability Report download icon

trees and clouds graphic

Our Environmental Impact

We recognize the importance of interacting responsibly with our planet and maintaining natural resources in a manner that ensures we are able to meet our needs without compromising the ability of future generations to meet their needs. After all, our planet belongs to everyone. And so does the role of treating it responsibly.

trees and clouds graphic
trees and skyscrapers
Minimizing
environmental impact

Minimizing our environmental impact while growing profitably is important as we strive to build a strong, sustainable business for our stakeholders. As a leader in the mortgage industry, business optimization is a priority in our efforts to be as efficient and cost-effective as possible. As a mortgage lender, our operations are not energy-intensive relative to many other industries; however, we remain focused on waste reduction and management, improving the energy efficiency of our office sites and water conservation.

recycling
Waste reduction &
management

Waste reduction is at the core of our business model and low-cost operations. We removed personal printers from all workstations and most individual offices to encourage printing from centralized locations in office buildings. We have also focused on transitioning customers to online platforms to support the digital delivery of documents and statements. Our confidential waste program is our most widespread recycling program. Another top priority is our effort to divert as much electronic waste as possible from landfills through e-waste reuse and recycling initiatives.

energy efficiency
Energy efficiency

Reducing energy consumption in our office locations is a priority. An energy management system is utilized in several office sites. We have also prioritized the use of energy-efficient LED lighting inside most of our office buildings. Our corporate headquarters contains a solar system that provides energy credits for the facility. In addition to improving building efficiency and energy monitoring, we also support energy efficiency and the reduction of carbon emissions by proactively ensuring that electronic vehicle charging stations are made available for a number of our office sites.

Our Social Impact

We are intentional in our efforts to drive positive social impact in our workplace and in the communities where we live and serve to ensure that we are able to meet the needs of our stakeholders and society as a whole.

woman of color
Inclusive Workplace and Organizational Culture

Pennymac’s continued growth and success is a direct reflection of the talent and diversity of our people. Our people are one of our greatest assets. To that end, we are committed to fostering a diverse, equitable, and inclusive culture through customized programs and initiatives designed to attract, develop and engage a highly talented and performance-focused workforce.

woman in leadership
Leadership Development & Training

Talent development is a critical component of the employee experience in our organization. We are committed to ensuring that all employees have access to career growth opportunities. As part of this commitment, we recognize the importance of providing clarity in roles and responsibilities, establishing development networks and relationships, and supporting promotional opportunities that foster continued growth and learning.

Philanthropy & Community Engagement

We recognize the importance of community engagement through our Corporate Philanthropy Program. By focusing on five areas - Community Development and Equitable Housing, Financial Literacy and Economic Inclusion, Human and Social Services, Health and Medical Research, and Environmental Sustainability - we’re able to drive progress to support a number of issues that have impacted underserved and under resourced communities, including housing security and homelessness, food insecurity and hunger, disaster recovery and child and family services.

MBA Open Doors Foundation Habitat for Humanity Big Brothers Big Sisters of America Junior Achievement Boys Clubs of America

Our Governance Impact

Good governance is at the core of how we operate and fundamental to our sustainable growth and success. We aim to maintain the highest standards of ethical conduct in our business operations and full compliance with all applicable laws, rules and regulations.

Energy Efficiency
Board Governance

We believe our Board possesses deep and broad skill sets and specific experiences and expertise that facilitate strong oversight and strategic direction for us as a leading specialty financial services firm focused on the production and servicing of U.S. mortgage loans and the management of investments related to the U.S. mortgage market.

Risk Oversight
Risk Oversight

Our senior management is responsible for designing, implementing and maintaining an effective and appropriate approach for managing enterprise risk. Our Board and each of its committees, particularly the Risk Committee, have an active role in overseeing our risk management process, while supporting organizational objectives, improving long-term performance and creating stockholder value.

Enterprise Risk Management
Enterprise Risk Management

Risk identification, assessment and monitoring are important processes for our Board and leadership teams. Through our Enterprise Risk Management (ERM) framework, we’re able to identify, manage, monitor, and mitigate financial risks, such as credit risk, interest rate risk, prepayment risk, liquidity risk, and other market-related risks, and well as operational and legal risks related to our business, assets, and liabilities.

Diversity Analytics

76% Diverse Company Wide 56% Diverse at Management Level 52% Women Company Wide

Recycling Initiative

427+ Metric Tons of CO2 Avoided 917M+ BTUs of Energy Saved 363+ Tons of Trees Preserved
Download Full Sustainability Report download icon
Wall Street

Investor Relations

PennyMac Financial Services, Inc. (NYSE: PFSI) is a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U.S. mortgage loans and the management of investments related to the U.S. mortgage market.

PFSI also acts as the external manager of, and enjoys a synergistic partnership with PennyMac Mortgage Investment Trust (NYSE: PMT), a publicly-traded mortgage real estate investment trust (REIT). PMT is a tax efficient vehicle for investing in mortgage-related assets that are created through its industry-leading correspondent production activities.

The management and services agreements between PFSI and PMT allow for a synergistic partnership that benefits from PFSI's best-in-class management team and operating platform as well as PMT's tax-efficient structure.

Download PFSI Report Download PMT Report

More Information

PennyMac Financial Services, Inc. (NYSE:PFSI)
Corporate Website

PennyMac Mortgage Investment Trust (NYSE:PMT)
Corporate Website

laughing work colleagues

Consistency, reliability,
accuracy: key foundations
of our success.

The Pennymac Correspondent Group (PCG) specializes in the acquisition of newly originated U.S. residential home loans from small and mid-sized banks, credit unions and independent mortgage bankers. We build value through an efficient and consistent purchase process along with an unparalleled servicing experience. It has paid off for us, too—we have $450 billion in servicing on our platform, over 700 active clients, the longest-standing partnerships in the industry and we are now the #1 correspondent investor in the market.

Learn More

Contact Pennymac Correspondent

For general inquiries and specific contact information for the Correspondent team, please visit the Correspondent website.

Contact Us
laughing work colleagues

Empowering our
TPO Partners

As a long-standing, leading partner in the mortgage industry, Pennymac is uniquely positioned to help you on your journey to greatness. From brokering loans to non-delegated production, we’re committed to new ways to help you achieve solid and sustainable growth by extending the expertise, resources and power that drive our strength.

Learn More

Products & programs to help you succeed

Perfect Rate, Perfect Term
Perfect Rate™ & Perfect Term™

With the ability to customize a loan to the exact month and fine-tune pricing to the .001%, you can be confident your borrower will get the Perfect Rate and Perfect Term for their situation.

  • Tailor rates to the thousandth
  • Customize the term to the exact month
  • More flexibility equals more successful solutions
OptiMIze
Unmatched Service

You need to get borrowers to the closing table quickly and we make sure you do. You won’t find a lender as committed, consistent and efficient as Pennymac — or one that supports you with higher quality service. We call it “unmatched” service because we believe it’s the best in the industry.

Net Escrows
Peak Performance

Our Peak Performance Loyalty Program lets you take your business to new heights. With three levels — Base Camp, Ascent and Summit — the higher you climb, the greater your perks and benefits. Your personal scorecard provides progress updates and what perks and benefits you have access to.

Contact Pennymac TPO

For general inquiries and specific contact information for the TPO team, please visit the TPO website.

Contact Us